Privacy Policy

1. Who We Are

Aced Homes LLC (“Aced Homes,” “we,” “us,” or “our”) operates the website acedhomerenovation.com and related services. Our principal place of business is 1524 Market St Suite 101, Kirkland, WA 98033. You can reach us at brian@acedhomerenovation.com or (425) 298-3751.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and mailing address you provide through our contact forms, chat widget, or consultation requests.
• Property information — details about properties you submit for evaluation.
• Usage data — pages visited, referring URLs, browser type, and IP address collected automatically when you use our website.
• Communications — messages you send us by email, phone, SMS, or through our website chat widget.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests.
• Evaluate properties and communicate offers or partnership opportunities.
• Send customer care messages and promotional communications about our services (with your consent where required by law).
• Improve our website and services.
• Comply with applicable legal obligations.

4. SMS / Text Messaging

Aced Homes LLC operates an A2P (application-to-person) text messaging program for customer care and account notifications. Messages relate to your property inquiry, scheduling, offer follow-ups, and project updates.

Opt-In Methods

You may opt in to receive SMS text messages from Aced Homes LLC only through one of the following methods on our website at acedhomerenovation.com:

• Get Offer form at acedhomerenovation.com/get-offer — by checking the SMS consent box and submitting the form.
• Project Submit form at acedhomerenovation.com/submit — by checking the SMS consent box and submitting the form.
• Website chat widget — by submitting your phone number through the on-page chat after acknowledging the SMS terms shown in the chat consent step.

Each opt-in checkbox is unchecked by default and is accompanied by a clear disclosure that includes the program description, message frequency, “Msg & data rates may apply,” STOP/HELP instructions, and links to this Privacy Policy and our Terms of Service.

Program Terms

• Message frequency varies — typically fewer than 10 messages per month per recipient.
• Message and data rates may apply.
• Consent to receive SMS messages is not a condition of any purchase or service.
• To opt out at any time, reply STOP to any message. You will receive a single confirmation and no further messages will be sent.
• For help, reply HELP or contact us at brian@acedhomerenovation.com.

No Third-Party Sharing

Mobile phone numbers, SMS opt-in data, and consent records are never sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. The only parties with access to your phone number are Aced Homes LLC and the messaging service providers (such as our CRM and SMS carrier) strictly as necessary to deliver the messages you have requested. These service providers are contractually bound to use the data only for that purpose.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We do not use affiliate or lead-buying programs. We may share information with:

• Service providers — vendors who help us operate our website, CRM, and communications platforms, bound by confidentiality obligations.
• Legal requirements — when disclosure is required by law or to protect our legal rights.

6. Cookies and Tracking

Our website may use cookies and similar technologies to analyze traffic and improve user experience. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. Washington State residents may have additional rights under the Washington My Health MY Data Act and related statutes.

To exercise any of these rights, contact us at brian@acedhomerenovation.com.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: